Returns

If for any reason you are not happy with your purchase, you may return the items postmarked within 30 calendar days of receipt for an online store credit or refund to your original method of payment. Please note that original shipping charges are non-refundable. Items must be returned in their original condition (unused, unaltered) with the original packaging intact. Please allow 14-21 business days from the time you mail your order for your return or exchange to be processed. We will notify you via email once your return has been processed.

Your order may be returned using any method of your choice, at your expense. We recommend using a trackable and insured service. Please make sure to print out and include our Returns Form when mailing your return to the address below:

North & Sparrow
Returns Department
C1, 6/F Tai Cheong Building,
3 Wing Ming Street,
Cheung Sha Wan, 
Kowloon.
HONG KONG.

Exchanges

If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. You are then welcome to return your original order for a full refund. Once we receive your return, we will process a refund for the cost of the returned item and send you an email.

Please feel free to contact us with any questions: orders@northandsparrow.com